I took my car in for maintenance and specifically asked about checking the tire pressure for all four tires, which they confirmed they would do. I knew they were getting low but knew I had a maintenance coming up. I could tell it wasn't done when I got my car back and now, one week later, the light on my dash turned on. When I wrote them to provide feedback, I did not recieve a response. Overall, silly detail but it was overlooked after I specifically asked. Not impressed.

Went in for service. They serviced. Can't think of a thing they could have done better. Thanks.

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service ... Read More

Full review text opened.

Google - Oct 22, 2026

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service people, “Hey, what’s going on with my truck?” they tell me the technician is waiting for a computer. Apparently the dealership only has two computers that can work on two different year sets of vehicles. He tells me once the technician has it, it’ll be about an hour after that. OK, fine, whatever. Come to find out the technicians were on lunch. As soon as my technician that was working on my truck got back, my truck got pulled to the front, which means to me that the technician left to lunch with a finished vehicle in the bay instead of pulling it out and putting it in the parking lot for the customer to pick up while they were gone. So I lost an hour and a half waiting on a technician to simply drive my vehicle out of the bay, needless to say I will not be visiting Fiesta Nissan of Santa Fe ever again 🤬. I would rather make the three-hour drive to an Albuquerque dealership, than deal with the incompetence and laziness of Fiesta Nissan of Santa Fe.

I purchased a vehicle from here recently and the salesman, Elmer Martinez, was very helpful. He was patient, not pushy, very knowledgeable and he took time to answer all of my questions about every feature of the new car I had selected. He took care of everything from the time I arrived on the lot to the time I signed the last documents. He made the entire experience very pleasant. I was glad he took care of me.

Great experience, Brayan was amazing he was polite, professional, helpful and did not push anything. Everyone I had interacted with was friendly.

Wants to charge a 3.5k markup on cars you can drive an hour and get for MSRP + Hides pricing online so you have to call to discuss it .

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

I took my car in for maintenance and specifically asked about checking the tire pressure for all four tires, which they confirmed they would do. I knew they were getting low but knew I had a maintenance coming up. I could tell it wasn't done when I got my car back and now, one week later, the light on my dash turned on. When I wrote them to provide feedback, I did not recieve a response. Overall, silly detail but it was overlooked after I specifically asked. Not impressed.

Went in for service. They serviced. Can't think of a thing they could have done better. Thanks.

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service ... Read More

Full review text opened.

Google - Oct 22, 2026

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service people, “Hey, what’s going on with my truck?” they tell me the technician is waiting for a computer. Apparently the dealership only has two computers that can work on two different year sets of vehicles. He tells me once the technician has it, it’ll be about an hour after that. OK, fine, whatever. Come to find out the technicians were on lunch. As soon as my technician that was working on my truck got back, my truck got pulled to the front, which means to me that the technician left to lunch with a finished vehicle in the bay instead of pulling it out and putting it in the parking lot for the customer to pick up while they were gone. So I lost an hour and a half waiting on a technician to simply drive my vehicle out of the bay, needless to say I will not be visiting Fiesta Nissan of Santa Fe ever again 🤬. I would rather make the three-hour drive to an Albuquerque dealership, than deal with the incompetence and laziness of Fiesta Nissan of Santa Fe.

I purchased a vehicle from here recently and the salesman, Elmer Martinez, was very helpful. He was patient, not pushy, very knowledgeable and he took time to answer all of my questions about every feature of the new car I had selected. He took care of everything from the time I arrived on the lot to the time I signed the last documents. He made the entire experience very pleasant. I was glad he took care of me.

Great experience, Brayan was amazing he was polite, professional, helpful and did not push anything. Everyone I had interacted with was friendly.

Wants to charge a 3.5k markup on cars you can drive an hour and get for MSRP + Hides pricing online so you have to call to discuss it .

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

I took my car in for maintenance and specifically asked about checking the tire pressure for all four tires, which they confirmed they would do. I knew they were getting low but knew I had a maintenance coming up. I could tell it wasn't done when I got my car back and now, one week later, the light on my dash turned on. When I wrote them to provide feedback, I did not recieve a response. Overall, silly detail but it was overlooked after I specifically asked. Not impressed.

Went in for service. They serviced. Can't think of a thing they could have done better. Thanks.

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service ... Read More

Full review text opened.

Google - Oct 22, 2026

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service people, “Hey, what’s going on with my truck?” they tell me the technician is waiting for a computer. Apparently the dealership only has two computers that can work on two different year sets of vehicles. He tells me once the technician has it, it’ll be about an hour after that. OK, fine, whatever. Come to find out the technicians were on lunch. As soon as my technician that was working on my truck got back, my truck got pulled to the front, which means to me that the technician left to lunch with a finished vehicle in the bay instead of pulling it out and putting it in the parking lot for the customer to pick up while they were gone. So I lost an hour and a half waiting on a technician to simply drive my vehicle out of the bay, needless to say I will not be visiting Fiesta Nissan of Santa Fe ever again 🤬. I would rather make the three-hour drive to an Albuquerque dealership, than deal with the incompetence and laziness of Fiesta Nissan of Santa Fe.

I purchased a vehicle from here recently and the salesman, Elmer Martinez, was very helpful. He was patient, not pushy, very knowledgeable and he took time to answer all of my questions about every feature of the new car I had selected. He took care of everything from the time I arrived on the lot to the time I signed the last documents. He made the entire experience very pleasant. I was glad he took care of me.

Great experience, Brayan was amazing he was polite, professional, helpful and did not push anything. Everyone I had interacted with was friendly.

Wants to charge a 3.5k markup on cars you can drive an hour and get for MSRP + Hides pricing online so you have to call to discuss it .

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

I took my car in for maintenance and specifically asked about checking the tire pressure for all four tires, which they confirmed they would do. I knew they were getting low but knew I had a maintenance coming up. I could tell it wasn't done when I got my car back and now, one week later, the light on my dash turned on. When I wrote them to provide feedback, I did not recieve a response. Overall, silly detail but it was overlooked after I specifically asked. Not impressed.

Went in for service. They serviced. Can't think of a thing they could have done better. Thanks.

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service ... Read More

Full review text opened.

Google - Oct 22, 2026

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service people, “Hey, what’s going on with my truck?” they tell me the technician is waiting for a computer. Apparently the dealership only has two computers that can work on two different year sets of vehicles. He tells me once the technician has it, it’ll be about an hour after that. OK, fine, whatever. Come to find out the technicians were on lunch. As soon as my technician that was working on my truck got back, my truck got pulled to the front, which means to me that the technician left to lunch with a finished vehicle in the bay instead of pulling it out and putting it in the parking lot for the customer to pick up while they were gone. So I lost an hour and a half waiting on a technician to simply drive my vehicle out of the bay, needless to say I will not be visiting Fiesta Nissan of Santa Fe ever again 🤬. I would rather make the three-hour drive to an Albuquerque dealership, than deal with the incompetence and laziness of Fiesta Nissan of Santa Fe.

I purchased a vehicle from here recently and the salesman, Elmer Martinez, was very helpful. He was patient, not pushy, very knowledgeable and he took time to answer all of my questions about every feature of the new car I had selected. He took care of everything from the time I arrived on the lot to the time I signed the last documents. He made the entire experience very pleasant. I was glad he took care of me.

Great experience, Brayan was amazing he was polite, professional, helpful and did not push anything. Everyone I had interacted with was friendly.

Wants to charge a 3.5k markup on cars you can drive an hour and get for MSRP + Hides pricing online so you have to call to discuss it .

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

I took my car in for maintenance and specifically asked about checking the tire pressure for all four tires, which they confirmed they would do. I knew they were getting low but knew I had a maintenance coming up. I could tell it wasn't done when I got my car back and now, one week later, the light on my dash turned on. When I wrote them to provide feedback, I did not recieve a response. Overall, silly detail but it was overlooked after I specifically asked. Not impressed.

Went in for service. They serviced. Can't think of a thing they could have done better. Thanks.

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service ... Read More

Full review text opened.

Google - Oct 22, 2026

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service people, “Hey, what’s going on with my truck?” they tell me the technician is waiting for a computer. Apparently the dealership only has two computers that can work on two different year sets of vehicles. He tells me once the technician has it, it’ll be about an hour after that. OK, fine, whatever. Come to find out the technicians were on lunch. As soon as my technician that was working on my truck got back, my truck got pulled to the front, which means to me that the technician left to lunch with a finished vehicle in the bay instead of pulling it out and putting it in the parking lot for the customer to pick up while they were gone. So I lost an hour and a half waiting on a technician to simply drive my vehicle out of the bay, needless to say I will not be visiting Fiesta Nissan of Santa Fe ever again 🤬. I would rather make the three-hour drive to an Albuquerque dealership, than deal with the incompetence and laziness of Fiesta Nissan of Santa Fe.

I purchased a vehicle from here recently and the salesman, Elmer Martinez, was very helpful. He was patient, not pushy, very knowledgeable and he took time to answer all of my questions about every feature of the new car I had selected. He took care of everything from the time I arrived on the lot to the time I signed the last documents. He made the entire experience very pleasant. I was glad he took care of me.

Great experience, Brayan was amazing he was polite, professional, helpful and did not push anything. Everyone I had interacted with was friendly.

Wants to charge a 3.5k markup on cars you can drive an hour and get for MSRP + Hides pricing online so you have to call to discuss it .

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

I took my car in for maintenance and specifically asked about checking the tire pressure for all four tires, which they confirmed they would do. I knew they were getting low but knew I had a maintenance coming up. I could tell it wasn't done when I got my car back and now, one week later, the light on my dash turned on. When I wrote them to provide feedback, I did not recieve a response. Overall, silly detail but it was overlooked after I specifically asked. Not impressed.

Went in for service. They serviced. Can't think of a thing they could have done better. Thanks.

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service ... Read More

Full review text opened.

Google - Oct 22, 2026

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service people, “Hey, what’s going on with my truck?” they tell me the technician is waiting for a computer. Apparently the dealership only has two computers that can work on two different year sets of vehicles. He tells me once the technician has it, it’ll be about an hour after that. OK, fine, whatever. Come to find out the technicians were on lunch. As soon as my technician that was working on my truck got back, my truck got pulled to the front, which means to me that the technician left to lunch with a finished vehicle in the bay instead of pulling it out and putting it in the parking lot for the customer to pick up while they were gone. So I lost an hour and a half waiting on a technician to simply drive my vehicle out of the bay, needless to say I will not be visiting Fiesta Nissan of Santa Fe ever again 🤬. I would rather make the three-hour drive to an Albuquerque dealership, than deal with the incompetence and laziness of Fiesta Nissan of Santa Fe.

I purchased a vehicle from here recently and the salesman, Elmer Martinez, was very helpful. He was patient, not pushy, very knowledgeable and he took time to answer all of my questions about every feature of the new car I had selected. He took care of everything from the time I arrived on the lot to the time I signed the last documents. He made the entire experience very pleasant. I was glad he took care of me.

Great experience, Brayan was amazing he was polite, professional, helpful and did not push anything. Everyone I had interacted with was friendly.

Wants to charge a 3.5k markup on cars you can drive an hour and get for MSRP + Hides pricing online so you have to call to discuss it .

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles