It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

bry and lawrence were are amazing! wonderful experience they got us exactly what we wanted in a timely manner

I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience. I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else. Ralph assured me that if I ever had any problems or questions, I could reach out to ... Read More

Full review text opened.

Google - Oct 10, 2026

I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience. I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else. Ralph assured me that if I ever had any problems or questions, I could reach out to him, and that meant a lot to me. I have never had a salesperson who provided such exceptional customer service. He is truly professional, thoughtful, and genuinely cares about his customers. If you are looking for a nice vehicle and want to work with someone who treats you with kindness, honesty, and respect, I highly recommend reaching out to Ralph. He made my experience a wonderful one, and I am very grateful for his outstanding service!

I bought a Kia K4 from the Albuquerque Fiesta Kia recently. The entire purchase was professional and relaxed thanks to Ralph Navarro. I highly recommend.

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30... Read More

Full review text opened.

Google - Oct 9, 2026

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30am per the request, and they didn't even look at it all day long? Claim is "a new employee here less than a week lost the paperwork and the tech never started the 6 to 7 hour job." Kind of a joke at this point. Gold warranty repair, so my guess is it goes to the end of the queue as the have to file for reimbursement from the extended warranty folks. Harley-Davidson dealership does the same with extended warranty repairs, back of the queue.

We purchased a used car from Jose Moreno and Max Dancer at Fiesta Hyundai. They were great! Jose took us on the test drive and was relaxed, personable and knowledgeable. Max handled the sale professionally with patience, knowledge and great calm. We appreciated their relaxed manner. We had a specific used car in mind and Hyundai had it. So grateful we had a car to test drive in Santa Fe!

They have bad internal communication. Overcharge for diagnostic they dont need to run (don't let them charge you for something you didn't ask for) and refuse to do factory recalls on their oqn vehicles (which is illegal) and it will be reported. I have a full kia household and I am ashamed. Id rather pay their competitors to fix their own product.

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’... Read More

Full review text opened.

Google - Sep 30, 2026

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’t a reason for me to move forward. What really bothered me was Mike’s attitude throughout the process. Rather than simply respecting my decision, he made comments that came across as degrading and tried to make me feel like my car wasn’t worth much compared to their Hyundai. I had already decided not to purchase the vehicle, so there was no reason for the conversation to become personal. Mike even called me afterward just to ask, “So, did you sell your car privately?” It came across less like a genuine follow up and more like an attempt to get a reaction out of me. There was absolutely no reason for that call. I have no problem with a dealership giving an offer I don’t agree with, but there is a right and wrong way to handle business. I would have respected a simple “we couldn’t make a deal” and moved on. Instead, the experience felt unnecessarily rude and unprofessional. I’ve dealt with plenty of dealerships, and there’s a difference between being a salesperson and trying to belittle someone because they walked away from a deal. Unfortunately, Mike seemed much more interested in getting the last word than treating a potential customer with respect. His attitude left a much worse impression than the low offer itself.

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we ... Read More

Full review text opened.

Google - Sep 28, 2026

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we took it in for lagging they told us all it needed was an recalibration and we paid almost ~$200. A couple days later the issue returned. We took it back and the technician now said we needed a part that would be $700. We agreed to have it installed and waited all day for them to call us when it was done. No call ever came so we decided to go back in person to see what was going on. Apparently they never test drove it and the repair never took place. It just sat in their service lot all day. When I spoke to the manager he said they would not refund us for the trouble we had gone through and that it was fixed the first time even though it wasn’t. I walked out. We ended up going to Melloy Nissan in Abq who actually did the work and was $100 cheaper. I’ll never trust this place again.

I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam. I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer ... Read More

Full review text opened.

Google - Sep 22, 2026

I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam. I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer service when responding to legitimate community inquiries.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

bry and lawrence were are amazing! wonderful experience they got us exactly what we wanted in a timely manner

I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience. I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else. Ralph assured me that if I ever had any problems or questions, I could reach out to ... Read More

Full review text opened.

Google - Oct 10, 2026

I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience. I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else. Ralph assured me that if I ever had any problems or questions, I could reach out to him, and that meant a lot to me. I have never had a salesperson who provided such exceptional customer service. He is truly professional, thoughtful, and genuinely cares about his customers. If you are looking for a nice vehicle and want to work with someone who treats you with kindness, honesty, and respect, I highly recommend reaching out to Ralph. He made my experience a wonderful one, and I am very grateful for his outstanding service!

I bought a Kia K4 from the Albuquerque Fiesta Kia recently. The entire purchase was professional and relaxed thanks to Ralph Navarro. I highly recommend.

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30... Read More

Full review text opened.

Google - Oct 9, 2026

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30am per the request, and they didn't even look at it all day long? Claim is "a new employee here less than a week lost the paperwork and the tech never started the 6 to 7 hour job." Kind of a joke at this point. Gold warranty repair, so my guess is it goes to the end of the queue as the have to file for reimbursement from the extended warranty folks. Harley-Davidson dealership does the same with extended warranty repairs, back of the queue.

We purchased a used car from Jose Moreno and Max Dancer at Fiesta Hyundai. They were great! Jose took us on the test drive and was relaxed, personable and knowledgeable. Max handled the sale professionally with patience, knowledge and great calm. We appreciated their relaxed manner. We had a specific used car in mind and Hyundai had it. So grateful we had a car to test drive in Santa Fe!

They have bad internal communication. Overcharge for diagnostic they dont need to run (don't let them charge you for something you didn't ask for) and refuse to do factory recalls on their oqn vehicles (which is illegal) and it will be reported. I have a full kia household and I am ashamed. Id rather pay their competitors to fix their own product.

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’... Read More

Full review text opened.

Google - Sep 30, 2026

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’t a reason for me to move forward. What really bothered me was Mike’s attitude throughout the process. Rather than simply respecting my decision, he made comments that came across as degrading and tried to make me feel like my car wasn’t worth much compared to their Hyundai. I had already decided not to purchase the vehicle, so there was no reason for the conversation to become personal. Mike even called me afterward just to ask, “So, did you sell your car privately?” It came across less like a genuine follow up and more like an attempt to get a reaction out of me. There was absolutely no reason for that call. I have no problem with a dealership giving an offer I don’t agree with, but there is a right and wrong way to handle business. I would have respected a simple “we couldn’t make a deal” and moved on. Instead, the experience felt unnecessarily rude and unprofessional. I’ve dealt with plenty of dealerships, and there’s a difference between being a salesperson and trying to belittle someone because they walked away from a deal. Unfortunately, Mike seemed much more interested in getting the last word than treating a potential customer with respect. His attitude left a much worse impression than the low offer itself.

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we ... Read More

Full review text opened.

Google - Sep 28, 2026

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we took it in for lagging they told us all it needed was an recalibration and we paid almost ~$200. A couple days later the issue returned. We took it back and the technician now said we needed a part that would be $700. We agreed to have it installed and waited all day for them to call us when it was done. No call ever came so we decided to go back in person to see what was going on. Apparently they never test drove it and the repair never took place. It just sat in their service lot all day. When I spoke to the manager he said they would not refund us for the trouble we had gone through and that it was fixed the first time even though it wasn’t. I walked out. We ended up going to Melloy Nissan in Abq who actually did the work and was $100 cheaper. I’ll never trust this place again.

I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam. I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer ... Read More

Full review text opened.

Google - Sep 22, 2026

I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam. I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer service when responding to legitimate community inquiries.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

bry and lawrence were are amazing! wonderful experience they got us exactly what we wanted in a timely manner

I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience. I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else. Ralph assured me that if I ever had any problems or questions, I could reach out to ... Read More

Full review text opened.

Google - Oct 10, 2026

I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience. I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else. Ralph assured me that if I ever had any problems or questions, I could reach out to him, and that meant a lot to me. I have never had a salesperson who provided such exceptional customer service. He is truly professional, thoughtful, and genuinely cares about his customers. If you are looking for a nice vehicle and want to work with someone who treats you with kindness, honesty, and respect, I highly recommend reaching out to Ralph. He made my experience a wonderful one, and I am very grateful for his outstanding service!

I bought a Kia K4 from the Albuquerque Fiesta Kia recently. The entire purchase was professional and relaxed thanks to Ralph Navarro. I highly recommend.

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30... Read More

Full review text opened.

Google - Oct 9, 2026

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30am per the request, and they didn't even look at it all day long? Claim is "a new employee here less than a week lost the paperwork and the tech never started the 6 to 7 hour job." Kind of a joke at this point. Gold warranty repair, so my guess is it goes to the end of the queue as the have to file for reimbursement from the extended warranty folks. Harley-Davidson dealership does the same with extended warranty repairs, back of the queue.

We purchased a used car from Jose Moreno and Max Dancer at Fiesta Hyundai. They were great! Jose took us on the test drive and was relaxed, personable and knowledgeable. Max handled the sale professionally with patience, knowledge and great calm. We appreciated their relaxed manner. We had a specific used car in mind and Hyundai had it. So grateful we had a car to test drive in Santa Fe!

They have bad internal communication. Overcharge for diagnostic they dont need to run (don't let them charge you for something you didn't ask for) and refuse to do factory recalls on their oqn vehicles (which is illegal) and it will be reported. I have a full kia household and I am ashamed. Id rather pay their competitors to fix their own product.

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’... Read More

Full review text opened.

Google - Sep 30, 2026

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’t a reason for me to move forward. What really bothered me was Mike’s attitude throughout the process. Rather than simply respecting my decision, he made comments that came across as degrading and tried to make me feel like my car wasn’t worth much compared to their Hyundai. I had already decided not to purchase the vehicle, so there was no reason for the conversation to become personal. Mike even called me afterward just to ask, “So, did you sell your car privately?” It came across less like a genuine follow up and more like an attempt to get a reaction out of me. There was absolutely no reason for that call. I have no problem with a dealership giving an offer I don’t agree with, but there is a right and wrong way to handle business. I would have respected a simple “we couldn’t make a deal” and moved on. Instead, the experience felt unnecessarily rude and unprofessional. I’ve dealt with plenty of dealerships, and there’s a difference between being a salesperson and trying to belittle someone because they walked away from a deal. Unfortunately, Mike seemed much more interested in getting the last word than treating a potential customer with respect. His attitude left a much worse impression than the low offer itself.

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we ... Read More

Full review text opened.

Google - Sep 28, 2026

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we took it in for lagging they told us all it needed was an recalibration and we paid almost ~$200. A couple days later the issue returned. We took it back and the technician now said we needed a part that would be $700. We agreed to have it installed and waited all day for them to call us when it was done. No call ever came so we decided to go back in person to see what was going on. Apparently they never test drove it and the repair never took place. It just sat in their service lot all day. When I spoke to the manager he said they would not refund us for the trouble we had gone through and that it was fixed the first time even though it wasn’t. I walked out. We ended up going to Melloy Nissan in Abq who actually did the work and was $100 cheaper. I’ll never trust this place again.

I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam. I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer ... Read More

Full review text opened.

Google - Sep 22, 2026

I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam. I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer service when responding to legitimate community inquiries.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

bry and lawrence were are amazing! wonderful experience they got us exactly what we wanted in a timely manner

I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience. I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else. Ralph assured me that if I ever had any problems or questions, I could reach out to ... Read More

Full review text opened.

Google - Oct 10, 2026

I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience. I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else. Ralph assured me that if I ever had any problems or questions, I could reach out to him, and that meant a lot to me. I have never had a salesperson who provided such exceptional customer service. He is truly professional, thoughtful, and genuinely cares about his customers. If you are looking for a nice vehicle and want to work with someone who treats you with kindness, honesty, and respect, I highly recommend reaching out to Ralph. He made my experience a wonderful one, and I am very grateful for his outstanding service!

I bought a Kia K4 from the Albuquerque Fiesta Kia recently. The entire purchase was professional and relaxed thanks to Ralph Navarro. I highly recommend.

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30... Read More

Full review text opened.

Google - Oct 9, 2026

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30am per the request, and they didn't even look at it all day long? Claim is "a new employee here less than a week lost the paperwork and the tech never started the 6 to 7 hour job." Kind of a joke at this point. Gold warranty repair, so my guess is it goes to the end of the queue as the have to file for reimbursement from the extended warranty folks. Harley-Davidson dealership does the same with extended warranty repairs, back of the queue.

We purchased a used car from Jose Moreno and Max Dancer at Fiesta Hyundai. They were great! Jose took us on the test drive and was relaxed, personable and knowledgeable. Max handled the sale professionally with patience, knowledge and great calm. We appreciated their relaxed manner. We had a specific used car in mind and Hyundai had it. So grateful we had a car to test drive in Santa Fe!

They have bad internal communication. Overcharge for diagnostic they dont need to run (don't let them charge you for something you didn't ask for) and refuse to do factory recalls on their oqn vehicles (which is illegal) and it will be reported. I have a full kia household and I am ashamed. Id rather pay their competitors to fix their own product.

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’... Read More

Full review text opened.

Google - Sep 30, 2026

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’t a reason for me to move forward. What really bothered me was Mike’s attitude throughout the process. Rather than simply respecting my decision, he made comments that came across as degrading and tried to make me feel like my car wasn’t worth much compared to their Hyundai. I had already decided not to purchase the vehicle, so there was no reason for the conversation to become personal. Mike even called me afterward just to ask, “So, did you sell your car privately?” It came across less like a genuine follow up and more like an attempt to get a reaction out of me. There was absolutely no reason for that call. I have no problem with a dealership giving an offer I don’t agree with, but there is a right and wrong way to handle business. I would have respected a simple “we couldn’t make a deal” and moved on. Instead, the experience felt unnecessarily rude and unprofessional. I’ve dealt with plenty of dealerships, and there’s a difference between being a salesperson and trying to belittle someone because they walked away from a deal. Unfortunately, Mike seemed much more interested in getting the last word than treating a potential customer with respect. His attitude left a much worse impression than the low offer itself.

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we ... Read More

Full review text opened.

Google - Sep 28, 2026

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we took it in for lagging they told us all it needed was an recalibration and we paid almost ~$200. A couple days later the issue returned. We took it back and the technician now said we needed a part that would be $700. We agreed to have it installed and waited all day for them to call us when it was done. No call ever came so we decided to go back in person to see what was going on. Apparently they never test drove it and the repair never took place. It just sat in their service lot all day. When I spoke to the manager he said they would not refund us for the trouble we had gone through and that it was fixed the first time even though it wasn’t. I walked out. We ended up going to Melloy Nissan in Abq who actually did the work and was $100 cheaper. I’ll never trust this place again.

I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam. I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer ... Read More

Full review text opened.

Google - Sep 22, 2026

I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam. I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer service when responding to legitimate community inquiries.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

bry and lawrence were are amazing! wonderful experience they got us exactly what we wanted in a timely manner

I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience. I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else. Ralph assured me that if I ever had any problems or questions, I could reach out to ... Read More

Full review text opened.

Google - Oct 10, 2026

I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience. I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else. Ralph assured me that if I ever had any problems or questions, I could reach out to him, and that meant a lot to me. I have never had a salesperson who provided such exceptional customer service. He is truly professional, thoughtful, and genuinely cares about his customers. If you are looking for a nice vehicle and want to work with someone who treats you with kindness, honesty, and respect, I highly recommend reaching out to Ralph. He made my experience a wonderful one, and I am very grateful for his outstanding service!

I bought a Kia K4 from the Albuquerque Fiesta Kia recently. The entire purchase was professional and relaxed thanks to Ralph Navarro. I highly recommend.

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30... Read More

Full review text opened.

Google - Oct 9, 2026

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30am per the request, and they didn't even look at it all day long? Claim is "a new employee here less than a week lost the paperwork and the tech never started the 6 to 7 hour job." Kind of a joke at this point. Gold warranty repair, so my guess is it goes to the end of the queue as the have to file for reimbursement from the extended warranty folks. Harley-Davidson dealership does the same with extended warranty repairs, back of the queue.

We purchased a used car from Jose Moreno and Max Dancer at Fiesta Hyundai. They were great! Jose took us on the test drive and was relaxed, personable and knowledgeable. Max handled the sale professionally with patience, knowledge and great calm. We appreciated their relaxed manner. We had a specific used car in mind and Hyundai had it. So grateful we had a car to test drive in Santa Fe!

They have bad internal communication. Overcharge for diagnostic they dont need to run (don't let them charge you for something you didn't ask for) and refuse to do factory recalls on their oqn vehicles (which is illegal) and it will be reported. I have a full kia household and I am ashamed. Id rather pay their competitors to fix their own product.

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’... Read More

Full review text opened.

Google - Sep 30, 2026

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’t a reason for me to move forward. What really bothered me was Mike’s attitude throughout the process. Rather than simply respecting my decision, he made comments that came across as degrading and tried to make me feel like my car wasn’t worth much compared to their Hyundai. I had already decided not to purchase the vehicle, so there was no reason for the conversation to become personal. Mike even called me afterward just to ask, “So, did you sell your car privately?” It came across less like a genuine follow up and more like an attempt to get a reaction out of me. There was absolutely no reason for that call. I have no problem with a dealership giving an offer I don’t agree with, but there is a right and wrong way to handle business. I would have respected a simple “we couldn’t make a deal” and moved on. Instead, the experience felt unnecessarily rude and unprofessional. I’ve dealt with plenty of dealerships, and there’s a difference between being a salesperson and trying to belittle someone because they walked away from a deal. Unfortunately, Mike seemed much more interested in getting the last word than treating a potential customer with respect. His attitude left a much worse impression than the low offer itself.

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we ... Read More

Full review text opened.

Google - Sep 28, 2026

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we took it in for lagging they told us all it needed was an recalibration and we paid almost ~$200. A couple days later the issue returned. We took it back and the technician now said we needed a part that would be $700. We agreed to have it installed and waited all day for them to call us when it was done. No call ever came so we decided to go back in person to see what was going on. Apparently they never test drove it and the repair never took place. It just sat in their service lot all day. When I spoke to the manager he said they would not refund us for the trouble we had gone through and that it was fixed the first time even though it wasn’t. I walked out. We ended up going to Melloy Nissan in Abq who actually did the work and was $100 cheaper. I’ll never trust this place again.

I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam. I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer ... Read More

Full review text opened.

Google - Sep 22, 2026

I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam. I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer service when responding to legitimate community inquiries.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

bry and lawrence were are amazing! wonderful experience they got us exactly what we wanted in a timely manner

I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience. I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else. Ralph assured me that if I ever had any problems or questions, I could reach out to ... Read More

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Google - Oct 10, 2026

I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience. I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else. Ralph assured me that if I ever had any problems or questions, I could reach out to him, and that meant a lot to me. I have never had a salesperson who provided such exceptional customer service. He is truly professional, thoughtful, and genuinely cares about his customers. If you are looking for a nice vehicle and want to work with someone who treats you with kindness, honesty, and respect, I highly recommend reaching out to Ralph. He made my experience a wonderful one, and I am very grateful for his outstanding service!

I bought a Kia K4 from the Albuquerque Fiesta Kia recently. The entire purchase was professional and relaxed thanks to Ralph Navarro. I highly recommend.

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30... Read More

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Google - Oct 9, 2026

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30am per the request, and they didn't even look at it all day long? Claim is "a new employee here less than a week lost the paperwork and the tech never started the 6 to 7 hour job." Kind of a joke at this point. Gold warranty repair, so my guess is it goes to the end of the queue as the have to file for reimbursement from the extended warranty folks. Harley-Davidson dealership does the same with extended warranty repairs, back of the queue.

We purchased a used car from Jose Moreno and Max Dancer at Fiesta Hyundai. They were great! Jose took us on the test drive and was relaxed, personable and knowledgeable. Max handled the sale professionally with patience, knowledge and great calm. We appreciated their relaxed manner. We had a specific used car in mind and Hyundai had it. So grateful we had a car to test drive in Santa Fe!

They have bad internal communication. Overcharge for diagnostic they dont need to run (don't let them charge you for something you didn't ask for) and refuse to do factory recalls on their oqn vehicles (which is illegal) and it will be reported. I have a full kia household and I am ashamed. Id rather pay their competitors to fix their own product.

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’... Read More

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Google - Sep 30, 2026

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’t a reason for me to move forward. What really bothered me was Mike’s attitude throughout the process. Rather than simply respecting my decision, he made comments that came across as degrading and tried to make me feel like my car wasn’t worth much compared to their Hyundai. I had already decided not to purchase the vehicle, so there was no reason for the conversation to become personal. Mike even called me afterward just to ask, “So, did you sell your car privately?” It came across less like a genuine follow up and more like an attempt to get a reaction out of me. There was absolutely no reason for that call. I have no problem with a dealership giving an offer I don’t agree with, but there is a right and wrong way to handle business. I would have respected a simple “we couldn’t make a deal” and moved on. Instead, the experience felt unnecessarily rude and unprofessional. I’ve dealt with plenty of dealerships, and there’s a difference between being a salesperson and trying to belittle someone because they walked away from a deal. Unfortunately, Mike seemed much more interested in getting the last word than treating a potential customer with respect. His attitude left a much worse impression than the low offer itself.

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we ... Read More

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Google - Sep 28, 2026

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we took it in for lagging they told us all it needed was an recalibration and we paid almost ~$200. A couple days later the issue returned. We took it back and the technician now said we needed a part that would be $700. We agreed to have it installed and waited all day for them to call us when it was done. No call ever came so we decided to go back in person to see what was going on. Apparently they never test drove it and the repair never took place. It just sat in their service lot all day. When I spoke to the manager he said they would not refund us for the trouble we had gone through and that it was fixed the first time even though it wasn’t. I walked out. We ended up going to Melloy Nissan in Abq who actually did the work and was $100 cheaper. I’ll never trust this place again.

I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam. I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer ... Read More

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Google - Sep 22, 2026

I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam. I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer service when responding to legitimate community inquiries.